The SEVERIN FAQ section

You can download the operating instructions and quick start guide on the respective product page.

Contact our service team: Mon- Fri: 8 am-5 pm, service@severin.de, tel.: +49 (0)2933 982-460 or -461

Remove the dust bag and filters and dispose of these separately with your household rubbish. In the case of a bagless appliance, empty the dust container and dispose of the filters accordingly.

In the event that you have not vacuumed up any dirt not permitted in the household waste containers, you can dispose of the full dust bag, the contents of the dust container or the worn-out filters with your household rubbish.

This may have a range of causes: your appliance is equipped with a so-called additional air regulator located on the handle, which is designed to allow you to reduce the suction power quickly so that objects are not vacuumed up inadvertently. However, during normal vacuuming, this additional air regulator must always be completely closed in order to guarantee full suction power. You may not have assembled the vacuum cleaner correctly after removing it from the packaging. Check that all the parts are secured and adjusted properly. To do this, please consult the operating instructions and the quick start guide. You may have failed to replace or close parts of the vacuum cleaner correctly which you had opened or removed in order to clean the filter or change the dust bag. Check that all the parts are secured and adjusted properly. To do this, please consult the operating instructions and the quick start guide. The dust bag may have burst. Replace this with a new one. The dust bag may not have been changed for a long period, or the dust container has not been emptied and cleaned, causing the contents to develop an unpleasant odour. Change the dust bag immediately, or empty and clean the dust container. To do this, please consult the operating instructions and the quick start guide. The filters may require cleaning. To do this, please consult the operating instructions and the quick start guide.

There are several ways to do this: Before starting to vacuum, remove obstacles you would otherwise need to vacuum around laboriously. This ensures that the vacuum cleaner operates for shorter periods. Your appliance is equipped with a so-called additional air regulator located on the handle, which is designed to allow you to reduce the suction power quickly so that objects are not vacuumed up inadvertently. However, during normal vacuuming, this additional air regulator must always be completely closed in order to guarantee full suction power. If your appliance has a suction power regulator, set this according to the task in hand. For example, considerably lower suction power is required to vacuum hard floors than for carpets. Vacuum the surface in question in parallel strips which should ideally not overlap. If you take a disorganised approach to your vacuuming, you may vacuum certain areas several times. Observe the maintenance intervals. Remove soiling from your vacuum cleaner on a regular basis. In the process, check the floor nozzles, telescopic tube and suction hose. An unrestricted airflow is still the most effective way to vacuum. Switch off the vacuum cleaner during breaks (e.g. when changing the nozzles).

Do not use the vacuum cleaner to remove burning, glowing or smouldering particles such as hot ash, charcoal, wood charcoal, cigarettes or similar. This may cause fires! Do not use the vacuum cleaner to vacuum people, animals or plants. Do not vacuum any items of clothing currently being worn on the body. Do not vacuum near the heads of individuals. These actions may result in injuries. Do not use the vacuum cleaner to vacuum toner (such as that found in printers or photocopiers) or other explosive or highly flammable substances. This may cause explosions or fires. Do not use the vacuum cleaner to vacuum liquids, carpet cleaners or foam. This may result in a short circuit within the appliance. Do not use the vacuum cleaner to vacuum sharp, pointed objects, such as shards of glass, rubble, drawing pins etc. This can damage the appliance. Do not use the vacuum cleaner to vacuum fine dust such as stone dust, plaster, cement or similar particulate matter. This clogs the filters and impairs the suction power.

If one of these filters is warped, damaged, worn out in any other way or missing, it must be replaced immediately. In this case, visit our online shop or contact our hotline on: +49 (0)2933 982-460 or -461

In the case of bagged vacuum cleaners, the motor protection filter is located directly behind the dust bag and immediately in front of the motor. In the case of bagless vacuum cleaners, it is usually part of the dust container. Check the motor protection filter each time you change the dust bag or empty the dust container. This filter should be cleaned if visibly soiled. If it is made of foam material, it can be rinsed thoroughly and must be left to dry completely afterwards. If it is made of paper ribs (HEPA), it should not be cleaned with water or allowed to get wet. Instead, brush it off thoroughly with a soft brush. The exhaust filter is located at the point where the exhaust air leaves the appliance. This may be on the top, back or bottom of the appliance, or even in one of the wheels. The exhaust filter does not require checking as frequently – when unpleasant odours develop at the latest. In the event that you identify any soiling, the cleaning procedure for the exhaust filter is identical to that of the motor protection filter: if it is made of foam material, it can be rinsed thoroughly and must be left to dry completely afterwards. If it is made of paper ribs (HEPA), it should not be cleaned with water or allowed to get wet. Instead, brush it off thoroughly with a soft brush.

The dust bag requires changing, or the dust container needs emptying. Take this opportunity to clean the filters at the same time. To do this, please consult the operating instructions and the quick start guide.

Your vacuum cleaner contains an integrated function which protects the appliance from overheating. This is activated as soon as the temperature in the appliance’s interior grows too high. In this case, switch off the appliance and disconnect it from the mains. Look for the cause of overheating (either the dust bag needs changing, the dust container needs emptying, the filters require cleaning or a blockage has formed somewhere which requires eliminating). Check the tube, nozzles and hose when attempting to locate a possible blockage. Now wait 45 minutes. You can now switch on the cooled-off appliance once more.

When carrying the vacuum cleaner, you have inadvertently pressed the dust container’s release button. In future, check to ensure that you do not press this button by mistake when carrying the appliance.

Empty the dust container when the emptying indicator is illuminated (red) or the MAX mark is achieved. Notwithstanding the above, empty the dust container every three months, as soon as unpleasant odours develop.

This is a safety feature designed to prevent you from vacuuming without a dust bag or using an incorrect dust bag. Check whether the correct type of bag is properly inserted. To do this, please consult the operating instructions and the quick start guide.

Unfortunately not. The appliance is not designed for other types of bag.

This information is provided in the operating instructions pertaining to the appliance. In the event that you do not have these to hand or have no time to find them, you can also view them online. You can download the operating instructions on the respective product page.

You can download the operating instructions and quick start guide on the respective product page.

Contact our service team: Mon- Fri: 8 am-5 pm, service@severin.de, tel.: +49 (0)2933 982-460 or -461

Remove the dust bag and filters and dispose of these separately with your household rubbish. In the case of a bagless appliance, empty the dust container and dispose of the filters accordingly.

In the event that you have not vacuumed up any dirt not permitted in the household waste containers, you can dispose of the full dust bag, the contents of the dust container or the worn-out filters with your household rubbish.

This may have a range of causes: your appliance is equipped with a so-called additional air regulator located on the handle, which is designed to allow you to reduce the suction power quickly so that objects are not vacuumed up inadvertently. However, during normal vacuuming, this additional air regulator must always be completely closed in order to guarantee full suction power. You may not have assembled the vacuum cleaner correctly after removing it from the packaging. Check that all the parts are secured and adjusted properly. To do this, please consult the operating instructions and the quick start guide. You may have failed to replace or close parts of the vacuum cleaner correctly which you had opened or removed in order to clean the filter or change the dust bag. Check that all the parts are secured and adjusted properly. To do this, please consult the operating instructions and the quick start guide. The dust bag may have burst. Replace this with a new one. The dust bag may not have been changed for a long period, or the dust container has not been emptied and cleaned, causing the contents to develop an unpleasant odour. Change the dust bag immediately, or empty and clean the dust container. To do this, please consult the operating instructions and the quick start guide. The filters may require cleaning. To do this, please consult the operating instructions and the quick start guide.

There are several ways to do this: Before starting to vacuum, remove obstacles you would otherwise need to vacuum around laboriously. This ensures that the vacuum cleaner operates for shorter periods. Your appliance is equipped with a so-called additional air regulator located on the handle, which is designed to allow you to reduce the suction power quickly so that objects are not vacuumed up inadvertently. However, during normal vacuuming, this additional air regulator must always be completely closed in order to guarantee full suction power. If your appliance has a suction power regulator, set this according to the task in hand. For example, considerably lower suction power is required to vacuum hard floors than for carpets. Vacuum the surface in question in parallel strips which should ideally not overlap. If you take a disorganised approach to your vacuuming, you may vacuum certain areas several times. Observe the maintenance intervals. Remove soiling from your vacuum cleaner on a regular basis. In the process, check the floor nozzles, telescopic tube and suction hose. An unrestricted airflow is still the most effective way to vacuum. Switch off the vacuum cleaner during breaks (e.g. when changing the nozzles).

Do not use the vacuum cleaner to remove burning, glowing or smouldering particles such as hot ash, charcoal, wood charcoal, cigarettes or similar. This may cause fires! Do not use the vacuum cleaner to vacuum people, animals or plants. Do not vacuum any items of clothing currently being worn on the body. Do not vacuum near the heads of individuals. These actions may result in injuries. Do not use the vacuum cleaner to vacuum toner (such as that found in printers or photocopiers) or other explosive or highly flammable substances. This may cause explosions or fires. Do not use the vacuum cleaner to vacuum liquids, carpet cleaners or foam. This may result in a short circuit within the appliance. Do not use the vacuum cleaner to vacuum sharp, pointed objects, such as shards of glass, rubble, drawing pins etc. This can damage the appliance. Do not use the vacuum cleaner to vacuum fine dust such as stone dust, plaster, cement or similar particulate matter. This clogs the filters and impairs the suction power.

If one of these filters is warped, damaged, worn out in any other way or missing, it must be replaced immediately. In this case, visit our online shop or contact our hotline on: +49 (0)2933 982-460 or -461

In the case of bagged vacuum cleaners, the motor protection filter is located directly behind the dust bag and immediately in front of the motor. In the case of bagless vacuum cleaners, it is usually part of the dust container. Check the motor protection filter each time you change the dust bag or empty the dust container. This filter should be cleaned if visibly soiled. If it is made of foam material, it can be rinsed thoroughly and must be left to dry completely afterwards. If it is made of paper ribs (HEPA), it should not be cleaned with water or allowed to get wet. Instead, brush it off thoroughly with a soft brush. The exhaust filter is located at the point where the exhaust air leaves the appliance. This may be on the top, back or bottom of the appliance, or even in one of the wheels. The exhaust filter does not require checking as frequently – when unpleasant odours develop at the latest. In the event that you identify any soiling, the cleaning procedure for the exhaust filter is identical to that of the motor protection filter: if it is made of foam material, it can be rinsed thoroughly and must be left to dry completely afterwards. If it is made of paper ribs (HEPA), it should not be cleaned with water or allowed to get wet. Instead, brush it off thoroughly with a soft brush.

The dust bag requires changing, or the dust container needs emptying. Take this opportunity to clean the filters at the same time. To do this, please consult the operating instructions and the quick start guide.

Your vacuum cleaner contains an integrated function which protects the appliance from overheating. This is activated as soon as the temperature in the appliance’s interior grows too high. In this case, switch off the appliance and disconnect it from the mains. Look for the cause of overheating (either the dust bag needs changing, the dust container needs emptying, the filters require cleaning or a blockage has formed somewhere which requires eliminating). Check the tube, nozzles and hose when attempting to locate a possible blockage. Now wait 45 minutes. You can now switch on the cooled-off appliance once more.

When carrying the vacuum cleaner, you have inadvertently pressed the dust container’s release button. In future, check to ensure that you do not press this button by mistake when carrying the appliance.

Empty the dust container when the emptying indicator is illuminated (red) or the MAX mark is achieved. Notwithstanding the above, empty the dust container every three months, as soon as unpleasant odours develop.

This is a safety feature designed to prevent you from vacuuming without a dust bag or using an incorrect dust bag. Check whether the correct type of bag is properly inserted. To do this, please consult the operating instructions and the quick start guide.

Unfortunately not. The appliance is not designed for other types of bag.

This information is provided in the operating instructions pertaining to the appliance. In the event that you do not have these to hand or have no time to find them, you can also view them online. You can download the operating instructions on the respective product page.

Change the dust bag whenever the “replace dust bag” sign is illuminated or this is indicated in the viewing window (red). Notwithstanding the above, change the dust bag every three months, as soon as unpleasant odours develop.

The boiling chamber is soiled. The egg’s inner air cell must be pierced so that no egg white can escape during the boiling process. This air cell is located between the white and shell at the large end of the egg. The egg piercer is located underneath the measuring cup. The entire boiling chamber must be cleaned before the appliance is used again.

The toaster’s browning function is designed for maximum use. If only two slices are toasted in a four-slice toaster, for example, each one should be placed in a single slot facing the other one in order to achieve even browning.

The heating filaments may be nearer or further away from the substrate and glow more or less intensively as a result. The heating function is not defective, as the toaster contains a series circuit of heating plates and filaments.

Remove the power plug and release the slice of bread using a blunt wooden stick (e.g. a brush handle). Avoid touching the heating filaments in the process.

No. The slots should never be covered. You should also never use the roll attachment to warm up large items, as this may result in an accumulation of heat and, in the worst-case scenario, in damage to the appliance.

Check whether your appliance’s power cable is attached properly.

The grilling stone takes longer to release heat to the grilled food than a metal grilling surface. However, it does retain the heat for longer.

Soak the metal grilling surfaces and pans in hot water with detergent for around an hour, before wiping them down with a soft dishcloth. If your appliance has a grilling stone, under no circumstances should you soak this too! Grilling stones are porous by nature and can become saturated with water which may result in damage to the stone when it is next heated up. Instead, wipe it down with warm water and detergent. In time, a coloured patina may form on the stone, despite cleaning. This is natural, and you should never attempt to remove it with aggressive cleaning agents or sharp objects.

The grill grate can also be used in microwave or combined function mode, but must be placed in the middle of the turntable with at least two cm of space free on all sides.

This is not possible in most cases. If this is not stated explicitly in the operating instructions, then unfortunately not.

Check whether the rolling ring, hub and turntable are positioned correctly. Also check whether the rolling ring’s wheels are blocked as a result of soiling.

Using the microwave without the hub, turntable and rolling ring is not recommended, as this results in the uneven heating of the food inside.
However, if you would like to heat food up in an ovenproof dish, for example, you can use the appliance without the hub, turntable and rolling ring. In this case, we recommend that you either stir the food regularly or heat it on the lowest setting for a longer period. This way, the heat can be distributed through the food more effectively.

Fill a suitable bowl with water and place a sliced lemon inside. Subsequently heat this in the microwave for approx. five minutes at the highest setting. Finally, wipe down the interior with a soft cloth and some detergent. Afterwards, leave the door of the microwave open for a while to allow the moisture to escape.

Check the selected power setting on your appliance, and increase this where necessary. Also check whether your tableware is microwaveable.

Microwaves only penetrate the food to a depth of approx. 2-3 cm. The heat is distributed more or less effectively depending on the food type. Stir the food when heating once or several times and leave it to rest for a couple of minutes afterwards to allow the heat to be distributed more effectively.

Please take note of the information in the operating instructions. You can also download the operating instructions from the respective product page on our website.

The tableware used in microwaves may not contain any metal, e.g. no gilt edges or metallic colours, unless they expressly state that they are microwaveable. Plastic tableware may be used, but must be able to withstand temperatures of at least 180°C and may not be made of melamine. The tableware may not contain any sealed cavities, e.g. in the handles. Porous tableware is also unsuitable. Suitable tableware should not heat up in the microwave. Tableware often features a label confirming whether it is microwaveable or not. If the appliance is used in grill or convection mode, all types of heat-resistant tableware and containers may be used which are suitable for use in conventional ovens. If the appliance is being used in combination mode, i.e. with a combination of grill or convection and microwave functions, the tableware must be microwaveable and heat-resistant.

Check the back of your appliance’s cooling chamber to see whether the defrosting liquid outlet is blocked.

Check the location of the appliance. All refrigerators are subdivided into climate classes which you can find on the product data sheet, located on the final page of your operating instructions or on the product site at www.severin.de. These specify the permitted ambient temperatures at the place of installation.

During the cooling process, the refrigerant circulates within the cooling system. This causes operating noises such as “bubbling”, “hissing” or “humming”. These noises may be louder or more frequent depending on the appliance’s setting.

This depends on the filling level, the temperature at the place of installation and the frequency with which the appliance is opened. A higher setting is generally required in an environment in which the door of the appliance is opened more frequently than it would be in a private household with just two people, for example.

The constructional design of the fast-freeze drawer guarantees that heat is drawn out of the food to be frozen more quickly, allowing it to freeze faster.

Our new models (from 2010) no longer contain this feature. If you require information about an older appliance, please contact our service team on +49 (0)2933/982-1460 or at service@severin.de.

Place the container on the scales when empty and switch on the appliance. Now press the “tare” button, or the on/off button (depending on the appliance). The scales should now display 0 g again. The container can subsequently be removed from the scales and filled, and its own weight will not be included when it is next weighed, as long as the scales are not switched off in the interim.

In principle, all types of milk can be used. Homogenised milk (UHT milk) is best, however. All other types of milk should be heated briefly to around 90 °C (just below boiling point) and then cooled down to 40 °C.

It is important that the jars are not contaminated with bacteria after having been thoroughly cleaned and dried. After cleaning, avoid placing your hands in the jars and close them immediately using the lids, which should also have been thoroughly cleaned and dried.

Approx. 40-45 °C. The temperature of the yoghurt also depends on the initial temperature of the milk and the preparation time. If cold milk is used, this is 8-9 hours, and if warm milk is used, 5-6 hours.

In this power setting, the appliance operates with maximum power and revolutions per minute.

The appliance is equipped with an integrated thermal safety cut-out which may have switched it off automatically. Please remove the power plug and let the appliance cool down to room temperature. You may need to press a reset button, depending on the appliance. Please consult your operating instructions for further information.

These are lime scale residues which are dissolving. Please descale the appliance as specified in the operating instructions.

Check whether the appliance is straight, and whether you have placed enough water in the tray. The appliance must be placed on a flat surface for even results.

If your grill grate is chrome-plated, apply conventional baking powder to all the particularly soiled areas. Then fill a washing tub or similarly large container with hot water, place the grate inside and leave it to soak for around an hour. Afterwards, the residues can be removed easily with a normal dishcloth. If you have a coated grill grate, it is sufficient to soak the grate in hot water with detergent for around an hour and then wipe it clean.

During operation, fat or meat juices emerging from the grilled goods drip into the collection container. Without water, these can quickly solidify and burn, and may produce unpleasant odours or even catch fire.

No, because this may result in an accumulation of heat, and the appliance may be damaged or even destroyed.

The heating element features a safety micro switch so that it only heats up when it has been placed in the housing correctly. Please check whether the heating element has been placed in the housing correctly.

None of our appliances contains verifiable traces of BPA in surfaces which come into contact with water or foodstuffs.

The minimum water level may not have been reached, or the lid of the kettle is not closed correctly. Otherwise, your appliance appears to be defective. In this case, please contact us by telephone on +49 (0)2933/982-1460 or by email at service@severin.de, stating your article number.

Your appliance requires descaling. Please do this as specified in the operating instructions in the section entitled “Cleaning and care”.

No, the appliance does not feature this function. We advise you to use an electric hand mixer, for example.

We recommend that you use low-fat UHT milk (1.5% fat content) straight from your refrigerator. Soya milk, soya rice drink and almond milk can also be frothed. Oat drink and coconut milk are generally not suitable for frothing.

Clean the container. It may be the case that old milk froth or detergent residues are preventing the milk from frothing, for example.

Depending on the device, it is normal that around one third of the milk does not froth.

All metal parts which have contact with food consist of stainless steel, which does not contaminate the beverages. This was confirmed by independent testing institutes.

Change the water filter after approximately 50 litres or every two months at the latest, irrespective of the water amount.

Attach the power cable to the appliance’s power connector (appliance-dependent). Insert the power plug into an earthed socket.

You can adjust the amount of coffee produced individually. To do this, please take note of the information in the operating instructions. You can also download the operating instructions from the respective product page on our website.

The coffee may not be fresh. Replace the coffee or try another type of coffee. The grinding setting may also be incorrect. Adjust this as described in your operating instructions.

Please descale your appliance as specified in the operating instructions in the section entitled “Cleaning and care”. In the case of model KV 8090, it is also possible to rinse the spout first (press the button combination ON/off and the hot water drop symbol simultaneously). This pre-heats the system and makes the first coffee hotter.

The removable brewing unit may be soiled. Clean this under running water. Please also note the cleaning and care tips in the operating instructions. The grinding setting may be too fine, blocking the brewing unit. Select a coarser grinding setting, taking note of the information in your operating instructions. You can also download the operating instructions from the respective product page on our website.

For an overview of all error messages, please consult the “Troubleshooting” section of your operating instructions. You can also download the operating instructions from the respective product page on our website.

Depending on the hardness of the water, the appliance should be descaled at least every two weeks, and possibly more frequently, in accordance with the operating instructions.

The new Eco-Design Directive has applied to all coffee machines sold in the EU for several years. This stipulates that an appliance must be placed in standby or off mode after an appropriate length of time.

Please descale your appliance as specified in the operating instructions in the section entitled “Cleaning and care”.

Fill the thermo jug with lukewarm water and dissolve a dishwasher or denture cleaning tab in it. Alternatively, please use a mixture of vinegar and water (3 tbsp. to one jug of water). Rinse the jug with water after about an hour.

The thermo jug is soiled. Clean it by dissolving a dishwasher tab in the jug with hot water. Alternatively, please use denture cleaning tabs or baking powder. Afterwards, rinse the jug thoroughly and dry it upside down. CAUTION: Never reach into the jug with objects or with your hands!

In this case, please contact us by telephone on +49 (0)2933/982-1460 or by email at service@severin.de, stating your article number.

To do this, please contact us by telephone on +49 (0)2933/982-1460 or by email at service@severin.de, stating your article number.

The SEVERIN article number is located on the type plate, which is usually affixed to the bottom or back of the appliance and takes the form of a silver sticker; alternatively, it is engraved directly on the appliance. It begins with two letters and is followed by four numbers, e.g. KA 5700. The four numbers constitute the SEVERIN article number.

We advise you to order replacement and accessory parts online at www.severin.de, or via our service hotline on +49 (0)2933/982-1460, Monday to Friday from 8 am – 5 pm

Never dispose of electrical appliances in household waste containers. They contain valuable raw materials which can be recycled. Your municipal administration or specialist retailer can provide information about correct disposal.