Here, you will find answers to the most frequently asked questions about all SEVERIN products and services. All questions and answers are categorised by topic for optimum clarity.

Does my jug kettle contain bisphenol A (BPA)?

None of our appliances contains verifiable traces of BPA in surfaces which come into contact with water or foodstuffs.

My jug kettle fails to switch off automatically after boiling.

The minimum water level may not have been reached, or the lid of the kettle is not closed correctly. Otherwise, your appliance appears to be defective. In this case, please contact us by telephone on +49 (0)2933/982-1460 or by email at service@severin.de, stating your article number.

My jug kettle has white marks or deposits.

Your appliance requires descaling. Please do this as specified in the operating instructions in the section entitled “Cleaning and care”.